Get a 44% Response
Rate đź’Ś On Your Next Direct
Mail Campaign!
Engage, respond and convert in real time, with DDM Cloud, the future of direct mail campaign management. Launch campaigns at the press of a button, analyse response rates and campaign performance in real time, and engage your customers instantly, all from one cloud-based platform.
Discover
How Ebi Engage Uses Technology to Wow Your Customers
Engage, respond and convert in real time, with DDM Cloud, the future of direct mail campaign management. Launch campaigns at the press of a button, analyse response rates and campaign performance in real time, and engage your customers instantly, all from one cloud-based platform.
From Delivery to Sale
Pack is sent to customer
Ebi Engage has a global reach, with worldwide delivery
Customer opens pack
Respond to your product, with instant feedback
Customer presses trigger
An alert is sent to DDM Cloud, and the customer is instantly sent a text or email offer or invitation
Benefits of the DDM Range
Powerful
campaign analytics
Live
updates and feedback
Detailed
at-a-glance results
Customisable
customer engagement
Real-Time Campaign Management
DDM Cloud is the headquarters for your campaign, with all the tools you need to respond to your customer’s responses immediately.
Update your campaign in real time, with easy-to-use, flexible workflows, and manage your campaign’s triggers for agile, data-driven marketing.
Click to view the DDM dashboard
Instant Multichannel
Engagement
Don’t let customers slip through the net - follow up on your campaigns with instant engagement through texts, emails and telephone calls.
Connect SMS and email APIs or build bespoke messaging for instant communication with your customers, and create trigger-based messages set to automatically send when your customers push a button or open a campaign.
Click to view the DDM dashboard
Live Analysis and
Updates
DDM Cloud's client portal makes your customers an open book, with real-time updates on open rates and engagement.
Drill down into the details, with live graphs showing you exactly how your campaign is doing. View your campaign's results by batch, time, location and more, with simple but powerful status updates showing you the full picture at a glance.
Click to view the DDM dashboard
Full platform demo’s are available on request
Request Demo
Keep Your Campaign Data Completely Secure
DDM Cloud is built on a high availability infrastructure, with customer data stored in an encrypted database that can only be accessed by the DDM Cloud workflow engine. At the end of each campaign all customer data is deleted from the server, ensuring each campaign remains completely secure.
Role-based permissions for your team
Encrypted data hosted on a private server
Certificate-based communication
Secure data upload and storage
Frequently Asked Questions
How is Ebi Engage different to traditional direct mail?
Ebi Engage combines the tried-and-tested methods that have made direct mail a marketing mainstay with up-to-the-minute wireless technology. Using the power of the Internet of Things (IoT), Ebi Engage makes instant customer feedback possible, with real time cloud reporting creating automatic, personalised brand responses. The result is record-breaking response rates that double, triple and even quadruple that of traditional direct mail*.
*DMA research shows a 9% average response rate for direct mail campaigns, while Ebi Engage campaigns have netted response rates of up to 49%.
What do I need to set up an Ebi Engage campaign?
Creating an Ebi Engage campaign is as simple - or as in-depth - as you want it to be.
There’s two key pieces of the puzzle we need from you: your thoughts on a design for your campaign, and your all-important customer data. Choose from our catalogue of designs to find one you like, or work with our in-house designers to create a completely new design from scratch.
What kind of data is needed for an Ebi Engage campaign?
The more, the better. One of the reasons Ebi Engage campaigns are so successful is because customers can be engaged through multiple channels - from mail to SMS to email and more. Each customer is tagged with a unique ID to allow for completely personalised customer journeys through the channels of your choice.
How does Ebi Engage personalise the customer journey?
Because each customer is assigned a unique ID, Ebi Engage campaigns can be customised individually - with different artwork, triggers, messaging and more. Ebi Engage campaigns are completely dynamic, built for tailored customer experiences.
How do I monitor campaigns?
Every Ebi Engage campaign can be followed in real time through DDM Cloud, the campaign’s personal cloud-based dashboard. DDM Cloud allows you to get a general overview of how your campaign is doing, or drill down into specifics. Filter by location, clicks, button presses, artwork, and more - and combine filters in any way you wish for ultra-detailed analytics.
Does Ebi Engage use data protection?
Yes. Every Ebi Engage campaign follows strict GDPR laws to ensure all customer data remains secure - and we work with independent data protection agencies to securely transfer data through encrypted systems to reduce the risk of leaks. Because security and data protection is so important to us, we audit our own systems monthly to make sure they remain airtight.
How long should Ebi Engage campaigns run for?
You know your customers and what they will respond to best, but we recommend that campaigns run for approximately twelve weeks - though they can be shorter or longer.
How long do Ebi Engage campaigns take to create?
Each campaign is different, but on average the time from design to prototype is three to four weeks - after which the packs can be rapidly produced, fulfilled and delivered by our own in-house team.
Are Ebi Engage campaigns recyclable?
Yes. Every Ebi Engage campaign pack can be returned to our headquarters, where it will be recycled and its electronics will be repurposed. Because the packs themselves do not store data, we have no way of taking your customers’ data from used packs after they have been returned to us.